Terms and conditions

Table of Contents:

 

Article 1 - Definitions

Articele 2 - Identity of the entrepreneur

Article 3 - Applicability

Article 4 - The offer

Articele 5 - Realization of the agreement

Article 6 - Execution of the agreement

Article 7 - Delivery

Article 7A - Packaging and transport

Article 8 - Inquiries, complaints

Article 9 - Prices

Articele 10 - Payment and collection policy

Article 11 - Guarantee

Article 12 - Suspension and dissolution

Article 13 - Limitation and liability

Articele 14 - Transfer of risk

Article 15 - Force Majeure

Articele 16 - Intellectual property rights

Article 17 - Privacy, data processing and security

Article 18 - Complaints

Article 19 - Applicable law

 

Article 1 - Definitions

 

In these general conditions the following terms are used in the following sense, unless explicitly stated otherwise.

This is a website of WGN B.V.

Consumer: Natural person who (not) acts in the exercise of his profession or business.

Buyer: The Consumer who enters into a (distance) contract with Seller.

Company: The natural or legal person who acts in the exercise of a profession or business.

Offer: Any written offer to Buyer to supply Products by WGN B.V.

Products: the products offered by WGN B.V. are care products, home decoration and garden products and household and electrical appliances.

Agreement: the purchase agreement (at a distance) that extends to the sale and delivery of products bought by the Buyer from WGN B.V.

Website: the website used by WGN B.V. is https://www.wgncompany.nl.

 

Article 2 - Identity of the entrepreneur

 

Feloo (part of WGN B.V.)

Prinses Margrietlaan 15, 2404HA, Alphen aan den Rijn, The Netherlands

E-mail address: info@felooshop.com

Phone number: (+31) 0 683 939 602

Chamber of Commerce number: 80929664

 

Article 3 - Applicability

 

These general terms and conditions shall apply to any Offer of WGN B.V. and any agreement between WGN B.V. and a Buyer and to any product offered by WGN B.V. The present terms and conditions shall also apply to all agreements with WGN B.V., for the execution of which third parties must be involved.

Before an agreement (at a distance) is concluded, the Buyer will be provided with these general terms and conditions. If this is not reasonably possible, WGN B.V. shall indicate to the Buyer the manner in which the Buyer may inspect the general terms and conditions, which shall in any event be published on the website(s) of WGN B.V., so that the Buyer may easily save these general terms and conditions on a permanent data carrier.

Deviations from these general terms and conditions are, in principle, not possible. The applicability of any (other) general or (purchasing) terms and conditions of the Buyer is expressly rejected. Only the general terms and conditions of WGN B.V. shall apply to all orders agreed with WGN B.V. Deviations from the general terms and conditions may be made in exceptional situations if this has been explicitly agreed with WGN B.V. in writing.

These general terms and conditions shall also apply to supplementary, amended and follow-up agreements with the Buyer.

If one or more provisions of these general terms and conditions are null and void or annulled in part or in whole, the other provisions of these general terms and conditions shall remain in force and the null and void provision(s) shall be replaced by a provision having the same purport as the original provision.

Uncertainties about the content, explanation or situations not provided for in these general terms and conditions must be assessed and explained in the spirit of these general terms and conditions.

 

Article 4 - The Offer

 

All offers made by WGN B.V. shall be without obligation, unless expressly indicated otherwise in writing. If the offer is limited or valid under specific conditions, this shall be explicitly stated in the offer. An offer is only valid if it is made in writing.

Quotations made by WGN B.V. shall be free of obligation. WGN B.V. shall only be bound by the quotation if the acceptance thereof is confirmed in writing by the Buyer within 30 days, or by WGN B.V. sending an invoice on the basis of what has been purchased by the Buyer and recorded in writing on the spot. Nevertheless, WGN B.V. shall be entitled to refuse an agreement with a potential Buyer for a reason justified to WGN B.V.

The offer contains a complete and accurate description of the offered product. The description is sufficiently detailed to enable the Buyer to make a proper assessment of the offer. Manifest errors or mistakes in the offer cannot bind WGN B.V. The images and specific data in the offer are only an indication and cannot be a ground for any compensation or the dissolution of the agreement (at a distance). WGN B.V. cannot guarantee that the colors in the picture correspond exactly to the real colors of the product.

Delivery times on the website of WGN B.V. are indicative and, if exceeded, do not entitle the buyer to dissolution or damages, unless expressly agreed otherwise.

A composite quotation shall not oblige WGN B.V. to deliver part of the goods included in the offer or quotation at a corresponding part of the quoted price.

In principle, no offers are made. If and insofar as there is an offer, this does not automatically apply to repeat orders. Offers are valid only until stocks last and according to the 'on sale' principle as indicated in the offer.

 

Article 5 - Realization of the agreement

 

The agreement is concluded at the moment that the Buyer has accepted an Offer from WGN B.V. by paying for the product in question.

An Offer can be made by WGN B.V. via the webshop.

If the Buyer has accepted the Offer by concluding an agreement with WGN B.V., WGN B.V. shall confirm the agreement with the Buyer in writing by e-mail.

If the acceptance deviates (on minor points) from the offer included in the quotation or invoice, WGN B.V. shall not be bound by it. The Buyer must pay the entire quotation or invoice, unless the Buyer can demonstrate that it has been agreed otherwise.

WGN B.V. shall not be bound by an Offer if the Buyer could reasonably have expected or ought to have understood that the Offer contains an obvious mistake or error in writing. The Buyer may not derive any rights from this error or slip of the pen.

Agreements or contracts may only be concluded by authorised members of staff, employees or hired persons of WGN B.V. who are authorised to represent the company and have a written power of attorney.

Consumers may exercise the right of withdrawal within 14 days. The right of withdrawal is excluded if the Buyer is a company.

Article 5a - Right of withdrawal

When purchasing products, the consumer has the possibility of dissolving the contract, possibly without giving reasons, during 14 days. This cooling off period commences on the day after receipt of the product by the consumer or a previously designated by the consumer and the entrepreneur announced representative.

During the cooling-off period the consumer will handle the product and packaging with care. He will only unpack the product to the extent necessary to judge whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the product with all accessories and - if reasonably possible - in the original condition and packaging to the entrepreneur, according to the entrepreneur provided reasonable and clear instructions.

With visible traces of use, missing accessories or missing packaging, the consumer is no longer entitled to the full purchase priceIn this case the consumer of the entrepreneur a partial compensation. The entrepreneur examines the condition of the returned product and determines what the depreciation is on the basis of that.

With hygienic products, the right of withdrawal cannot be used if the product has been used. In case of a so-called hygienic product this is indicated on the product page and/or there will be a sticker, seal and/or foil applied to or around the product. If the sticker, seal and/or foil is broken or damaged, the right of withdrawal expires and it is no longer possible to return the product.

When the consumer wishes to use his right of withdrawal, he is obliged to inform the entrepreneur of this within 14 days after receiving the product. The consumer must make this known by means of a written message/email to info@wgncompany.nl. After the consumer has made known that he wants to use his right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the delivered goods have been returned on time, for example by means of a proof of shipment. The shipment must be returned to the address provided by the entrepreneur. In this case, the return address is with the entrepreneur's operational branch in China.

If, after the expiry of the above-mentioned periods, the customer has not made it known that he wishes to make use of his right of withdrawal and/or has not returned the product to the entrepreneur, the purchase is a fact.

Article 5b - Costs in case of withdrawal

If the consumer uses his right of withdrawal, the costs of returning the products shall be borne by the consumer.

If the consumer has paid an amount, the operator this amount as soon as possible but no later than 14 days after withdrawal, refund. This is subject to the condition that the product has already been received by the entrepreneur or conclusive evidence of complete return can be presented.

 

Article 6 - Execution of the agreement

 

WGN B.V. shall execute the agreement to the best of its knowledge and ability and in accordance with the requirements of good craftsmanship.

If and in so far as required for the proper execution of the agreement, WGN B.V. shall have the right to have certain activities carried out by third parties at its own discretion.

The purchaser shall ensure that all information which WGN B.V. indicates to be necessary or which the purchaser should reasonably understand to be necessary for the execution of the agreement shall be provided to WGN B.V. in a timely manner. If the data necessary for the execution of the agreement are not provided in time to WGN B.V., WGN B.V. has the right to suspend the execution of the agreement and/or to charge the Buyer for the additional costs resulting from the delay according to the usual rates.

In this case the consumer of the entrepreneur a partial compensation. WGN B.V. shall not be liable for any damage, of whatever nature, that has arisen because WGN B.V. has relied on incorrect and/or incomplete data provided by the Buyer, unless WGN B.V. was aware of such incorrectness or incompleteness.

The Buyer shall indemnify WGN B.V. against any claims from third parties who suffer damage in connection with the performance of the agreement and which is attributable to the Buyer.

 

Article 7 - Delivery

 

In principle, delivery shall be made from the Supplier's warehouse. The Supplier is located outside Europe and mainly in China.

Dispatch of the products shall be free of charge.

If the start, progress or delivery of the services is delayed because, for example, the Buyer has not or not timely provided all the requested information, does not cooperate sufficiently, the (down) payment has not or not timely been received by WGN B.V. or any delay occurs due to other circumstances beyond the control of WGN B.V., WGN B.V. shall be entitled to a reasonable extension of the delivery period. All agreed delivery periods shall never be firm deadlines. The purchaser must declare WGN B.V. to be in default in writing and grant it a reasonable period in which to deliver as yet. The purchaser shall not be entitled to any compensation as a result of the delay that has occurred.

The Buyer is obliged to take delivery of the goods at the time they are made available to him in accordance with the agreement, even if they are offered to him earlier or later than agreed.

If the purchaser refuses to take delivery or fails to provide information or instructions necessary for the delivery, WGN B.V. shall be entitled to store the goods at the expense and risk of the purchaser.

If WGN B.V. requires information from the Buyer within the framework of the execution of the agreement, the delivery period shall commence after the Buyer has made such information available to WGN B.V.

If WGN B.V. has indicated a delivery period, this shall be indicative. For delivery outside the Netherlands longer delivery times apply than stated on the website. This period shall depend on the Supplier's delivery time.

WGN B.V. shall be entitled to deliver the goods in parts, unless this has been agreed otherwise or the partial delivery has no independent value. WGN B.V. shall be entitled to invoice the goods thus delivered separately.

The Buyer shall be responsible for the import and payment of VAT and any import duties of the products purchased by the Buyer.

 

Article 7A - Packaging and transport 

WGN B.V. undertakes towards the client to have the goods to be delivered properly packed by the supplier and to secure them in such a way that they will reach their destination in good condition during normal use.

Unless otherwise agreed in writing, all deliveries shall be inclusive of turnover tax (VAT), packaging and packaging materials.

Acceptance of goods without any comments on the waybill/invoice shall be considered proof that the packaging was in good condition at the time of delivery.

The Buyer is deemed to be in possession of any required import and/or payment permits. The absence or withdrawal of these permits shall not release the Buyer from the obligation to take delivery of the goods in the agreed manner. If the goods are sold by WGN B.V. without clearance, the Buyer may not derive any right to cancel the order from this. If the Buyer is required to pay import duties, these costs shall be entirely for the Buyer's account and risk. The right to cancel the order may also not be derived from a change in any quality regulations and/or objections made by third parties to the goods on the grounds of patents, trademarks and other rights.

The molecular risk shall always be borne by the Buyer.

 

Article 8 - Examination, complaints

 

Purchaser shall be obliged to examine the delivered goods, or have them examined, at the time of delivery, but in any case within fourteen days of receipt of the delivered goods, but only to the extent necessary to unpack or use the goods in order to assess whether he wishes to retain the product. In doing so, the Buyer must examine whether the quality and quantity of the goods delivered corresponds to the agreement and whether the products meet the requirements applicable to them in normal (commercial) dealings.

Buyer is obliged to examine how the product should be used and, in case of personal use, to test the product in accordance with the instructions for use. WGN B.V. accepts no liability for the incorrect use of the product by the Buyer, nor for any incorrect advice given by the Buyer to the Buyer's customers.

Any visible defects or shortages must be reported in writing to WGN B.V. after delivery at info@wgncompany.nl. Buyer has a period of 14 days after delivery to do so. Non-visible defects or shortages must be reported within one month after their discovery, but no later than six months after delivery. If the product is damaged due to careless handling by the Buyer, the Buyer is liable for any reduction in value of the product.

If the Buyer wishes to return defective goods, he shall do so only with the prior written permission of WGN B.V. and in the manner indicated by WGN B.V. The return of goods shall be at the exclusive discretion of WGN B.V..

If the Purchaser exercises his right of withdrawal, he shall, if this is necessary in the opinion of WGN B.V., return the product and all accessories, insofar as this is reasonably possible, in original condition and packaging to WGN B.V., in accordance with the return instructions of WGN B.V.

Refunds shall be made only if agreed in writing with WGN B.V..

Refunds to Buyer will be processed as soon as possible, but no later than 30 days after receipt of the return request. Repayment shall be made to the account number previously specified.

If the Buyer exercises his right of complaint, he shall not be entitled to suspend his payment obligation or to set off outstanding invoices.

In the event of failure to deliver in full, and/or if one or more products are missing, and this is attributable to WGN B.V., WGN B.V. shall, at the Buyer's request, send the missing product(s) via the Supplier or cancel the remaining order (with a refund of the excess payment). The receipt of the products is leading in this case. Any damage suffered by the Buyer as a result of the deviating scope of the delivery cannot be recovered from WGN B.V.

Claims are not possible if Buyer has ordered the wrong products or had wrong expectations of the product concerned.

 

Article 9 - Prices

 

During the period of validity of the offer, the prices of the products offered shall not be increased, except in the case of changes in VAT rates.

The prices mentioned in the offer are inclusive of VAT and other government levies, as well as shipping and any transport and packaging costs, unless explicitly stated otherwise. For consumers, the price is shown including VAT.

The prices mentioned in the offer are based on the cost factors applicable at the time of concluding the agreement, such as: import and export duties, freight and unloading costs, insurance and any levies and taxes. Any differences, whether favourable or unfavourable, at the time of arrival, departure or delivery shall be for the benefit or at the expense of the Buyer.

In case of products of which there are price fluctuations on the financial market and on which WGN B.V. has no influence, WGN B.V. may offer these products with variable prices. In the offer it is stated that the prices are target prices and may fluctuate.

Three months after the conclusion of the agreement, price increases may be applied by WGN B.V. at its own discretion. If price increases take place within these three months, this may only be the result of a statutory regulation.

 

Article 10 - Payment and collection policy 

Payment must be made in advance by bank transfer. Objections to the amount of the invoices must be reported within 7 days of the invoice date but do not suspend the payment obligation.

Buyer cannot derive any rights or expectations from an estimate issued in advance, unless parties have explicitly agreed otherwise.

Buyer must pay these costs at once, through the means of payment indicated on the webshop. Except in special circumstances, the Buyer may only agree to a further period of time in which to pay the amount due with the express written consent of WGN B.V.

WGN B.V. shall be entitled to have the payments made by the Buyer go first of all to reduce the costs, then to reduce the interest still due and finally to reduce the principal sum and the current interest. WGN B.V. may, without thereby being in default, refuse an offer of payment if the purchaser indicates a different sequence of attribution. WGN B.V. may refuse full payment of the principal sum if the interest that has fallen due, the current interest and the costs are not also paid.

If the Buyer fails to meet his/her payment obligation, and fails to do so within the stipulated payment period of 14 days, the Buyer shall first receive a written reminder before being in default, after which the Buyer shall receive a demand for payment informing him of the consequences of the default.

From the date on which the Buyer is in default, WGN B.V. shall, without any further notice of default being required, claim the statutory interest from the first day of default until full payment and compensation for the extrajudicial costs in accordance with Section 6:96 of the Dutch Civil Code, to be calculated in accordance with the graduated scale set out in the Decree on the compensation of extrajudicial collection costs of 1 July 2012.

If WGN B.V. has incurred more or higher costs than reasonably necessary, such costs shall be eligible for reimbursement. The Buyer shall also bear the judicial and execution costs incurred.

 

Article 11 - Warranty

 

WGN B.V. does not guarantee that the products meet the specifications, usability and/or soundness stated in the offer and the statutory rules/regulations at the time of the conclusion of the agreement. WGN B.V. does not guarantee the existence of defects in the delivered goods, but WGN B.V. strives and will make every effort to deliver the delivered goods in accordance with the agreement. The actual shelf life of shelf life products cannot be guaranteed.

The above warranty shall apply to the scope and for a period corresponding to the manufacturer's warranty. WGN B.V. shall never be responsible for the suitability of the products for each individual application by the Buyer and for (advice on) the use or application of the products.
All products offered by WGN B.V. shall bear a CE marking as well as the name and address of the manufacturer.

If the goods to be delivered do not comply with these guarantees, WGN B.V. shall, within a reasonable period of time after receipt thereof or, if return is not reasonably possible, written notification concerning the defect by the Buyer, at the option of WGN B.V., replace or see to the repair of the goods. In the event of replacement, the Buyer undertakes to return the replaced item to WGN B.V. and to provide ownership to WGN B.V. if this is required by WGN B.V. for reimbursement.

The guarantee referred to herein shall not apply if the defect has arisen as a result of injudicious or improper use or if, without the written permission of WGN B.V., the Buyer or third parties have made changes or tried to make changes to the good or have used it for purposes for which the good is not intended or under abnormal conditions.

If the guarantee provided by WGN B.V. concerns a good produced by a third party, the guarantee shall be limited to the guarantee provided by the producer of the good.

WGN B.V. points out that certain products, including external care products, are subject to a limited expiration date, which is always stated on the product concerned. Buyer should take into account this shelf life within which the quality and safety of the product can be guaranteed in accordance with the manufacturer's warranty.

In case of questions regarding the application of care products and the effect of certain ingredients, and their suitability for Buyer, Buyer can contact WGN B.V. with questions in a general sense, or ask his own (general) physician for specific advice.

 

Article 12 - Suspension and dissolution

 

WGN B.V. is entitled to suspend the fulfilment of the obligations or to dissolve the agreement, if the Buyer does not or not fully fulfil the (payment) obligations under the agreement.

Furthermore, WGN B.V. shall be entitled to dissolve the agreement(s) existing between it and the Buyer, insofar as such agreement(s) has/have not yet been executed, without any judicial agreement, if the Buyer fails to meet, in a timely manner or properly, the obligations arising for it from any agreement concluded with WGN B.V.

Furthermore, WGN B.V. shall be entitled to dissolve the agreement or have it dissolved without prior notice of default if circumstances arise of such a nature that fulfilment of the agreement becomes impossible or can no longer be required in accordance with the requirements of reasonableness and fairness, or if other circumstances arise of such a nature that the unaltered maintenance of the agreement can no longer be reasonably expected.

If the agreement is dissolved, the claims of WGN B.V. against the Buyer shall become immediately due and payable. If WGN B.V. suspends compliance with its obligations, it shall retain its claims under the law and the agreement.

WGN B.V. shall always retain the right to claim damages. 

Article 13 - Limitation of liability

 

If the execution of the agreement by WGN B.V. leads to liability of WGN B.V. towards the Buyer or third parties, such liability shall be limited to the costs charged by WGN B.V. in connection with the agreement. Liability shall in any event be limited to the maximum amount paid out by the insurance company per situation.

The liability of WGN B.V. shall furthermore be limited to repairing a defective item free of charge or to replacing that item - or a part thereof - at the discretion of WGN B.V.

. WGN B.V. shall not be liable for consequential damage, indirect damage, trading loss, loss of profit and/or losses suffered, missed savings, damage due to business interruption and damage as a result of the use of products supplied by WGN B.V. For consumers, the limitation extends to that which is permitted pursuant to article 7:24 paragraph 2 of the Dutch Civil Code.

WGN B.V. shall not be liable for any damage that is or may be caused by any act or omission as a result of any (incomplete and/or incorrect) information on the website(s) or any linked websites.

WGN B.V. is not responsible for errors and/or irregularities in the functionality of the website and shall not be liable for failures or unavailability of the website for any reason whatsoever.

WGN B.V. is neither liable for the proper and complete transmission of the content of emails sent by/on behalf of WGN B.V. nor for their timely receipt.

All claims of the Buyer due to shortcomings on the part of WGN B.V. shall lapse if these are not notified to WGN B.V. in writing, stating the reasons, within one year after the Buyer became aware or could reasonably have become aware of the facts on which his claims are based.

WGN B.V. explicitly rejects all liabilities and claims from Buyers and third parties who have suffered (physical) damage through the use of the products. The products should only be used in accordance with the instructions for use and never exceed the daily dosage. In case of medication, Buyer must consult his physician at all times.

Any advice given by WGN B.V. regarding the use of the products is of a general and non-binding nature only. Each Buyer should judge on his own responsibility whether the product is suitable for him. In case of doubt, the Buyer's physician or general practitioner should be contacted for an assessment of the use in the specific case.

The external care products as well as electrical appliances should be kept out of reach of young children. In addition, the products should be stored according to the instructions for use determined for each product. WGN B.V. recommends to consult an expert before using the external care products. in geval van zwangerschap, lactatie, medicijngebruik en bij twijfel over overgevoeligheid voor één van de ingrediënten.

 

Article 14 - Transfer of risk

 

The risk of loss of or damage to the products that are the subject of the agreement shall pass to the Buyer at the moment when the goods leave the warehouse of WGN B.V. The risk shall also pass to the Buyer if the goods are brought under the control of the Buyer and/or third parties.

 

Article 15 - Force majeure

 

WGN B.V. shall not be liable if it is unable to fulfil its obligations under the contract due to a situation of force majeure, nor shall it be obliged to fulfil any obligation if it is prevented from doing so as a result of a circumstance that is not its fault and for which it cannot be held accountable by virtue of the law, a juristic act or generally accepted practice.

Force majeure shall in any case include, but not be limited to, that which is understood in this respect in the law and in case law, (i) force majeure of suppliers of WGN B.V., (ii) failure to properly fulfil obligations of suppliers, (iii) defectiveness of goods, equipment, software or materials from third parties, (iv) government measures, (v) electricity failure, (vi) failure of the Internet, data network and telecommunications facilities (for example as a result of: cyber crime and hacking), (vii) natural disasters, (viii) war and terrorist attacks, (ix) general transport problems, (x) strikes at the company of WGN B. V. and (xi) other situations which, in the opinion of WGN B.V., are beyond its control and which temporarily or permanently prevent the fulfilment of its obligations.

WGN B.V. shall be entitled to invoke force majeure if the circumstance preventing (further) performance arises after WGN B.V. should have fulfilled its commitment.

The parties may suspend the obligations under the agreement during the period that the force majeure continues. If this period lasts longer than two months, either party shall be entitled to dissolve the agreement without any obligation to pay the other party damages.

Insofar as WGN B.V. has already partially fulfilled its obligations arising from the agreement or shall be able to fulfil them at the time when the situation of force majeure arises, and insofar as independent value can be attributed to the part already fulfilled or still to be fulfilled respectively, WGN B.V. shall be entitled to separately invoice the part already fulfilled or still to be fulfilled respectively. The purchaser shall be obliged to pay this invoice as if it were a separate agreement.

 

Clause 16 - Intellectual property rights 

All IP rights and copyrights of WGN B.V. are held exclusively by WGN B.V. and are not transferred to the Buyer and/or User.

The Buyer is prohibited from disclosing and/or multiplying, modifying or making available to third parties any documents that are subject to WGN B.V.'s IP rights and copyrights without the express prior written consent of WGN B.V. If the Buyer wishes to make changes to goods delivered by WGN B.V., WGN B.V. must give its express consent to the intended changes.

The Buyer is prohibited from using the products that are subject to WGN B.V.'s intellectual property rights in any manner other than that agreed in the agreement.

If the Buyer discovers an infringement of the intellectual property rights of WGN B.V., or otherwise suspects a (possible) infringement of the IP rights and copyrights, the Buyer shall inform WGN B.V. as soon as possible.

 

Article 17 - Privacy, data processing and security

 

WGN B.V. shall handle the (personal) data of the Buyer and the users of the website(s) with care and shall only use them in conformity with the privacy statement. If requested WGN B.V. will inform the data subject about this. Questions about the processing of personal data and further information can be sent by e-mail to info@wgncompany.nl.

If WGN B.V. has to provide security for information on the basis of the agreement, this security shall comply with the agreed specifications and a security level that is not unreasonable given the state of the art, the sensitivity of the data, and the costs involved.

 

Article 18 - Complaints

 

If the Buyer is not satisfied with the service or products of WGN B.V. or otherwise has complaints about the purchase agreement, the Buyer is obliged to report these complaints as soon as possible, but no later than within 2 weeks after the relevant cause that led to the complaint arose. Complaints can be reported via info@wgncompany.nl with the subject "complaint".

The complaint must be sufficiently substantiated and/or explained by the Buyer in order for WGN B.V. to handle the complaint.

WGN B.V. shall respond to the content of the complaint as soon as possible, but no later than within 5 working days after receipt of the complaint.

Parties will try to reach a solution together.

 

Article 19 - Applicable law

 

Any agreement between WGN B.V. and the Buyer shall be governed by Dutch law. The applicability of the (CISG) Vienna Sales Convention is expressly excluded.

In the event of an interpretation of the contents and purport of these general terms and conditions, the Dutch text shall always prevail. WGN B.V. shall be entitled to amend these general terms and conditions unilaterally.

All disputes arising from or in connection with the agreement between WGN B.V. and the Buyer shall be settled by the competent court in Amsterdam, unless mandatory provisions of law result in the jurisdiction of another court.